Cryptocurrency is a fascinating concept, and the idea of decentralized money that no one else can touch or control has won over millions of people all over the world. Yet for all of its benefits and plaudits, it’s still a fairly nascent technology that doesn’t always run so smoothly, and that can be worrying when it comes to buying and selling. 

Thank god for customer support. Pretty much all of the big crypto exchange platforms have support services in place to deal with any issues plaguing customers. Anyone who experiences slow transaction times, problems signing up or completing KYC, money being stuck, trouble withdrawing funds and so on can always ask for help…

But wait! The reality is that not all crypto exchanges cut the mustard, and in fact many platforms are routinely slated for their inadequate support. Indeed, internet forums like Reddit and Discord are littered with complaints about endless waiting times for tickets to be resolved, the difficulty of getting in touch with a real human, and so on. More often than not, customers walk away feeling even more frustrated. Fortunately, there are a handful of crypto exchanges that go above and beyond in terms of customer support. They place the highest priority on customer care, and go all out to ensure that every single user has nothing to complain about. 

1: Kraken 

By far and away the most widely praised crypto exchange in terms of customer support is Kraken, which has been hailed on forums such as Reddit, Discord and Telegram for doing everything humanly possible to keep its customers happy. 

Kraken’s support extends to a 24/7 live chat service (with humans), email support and even a telephone number that anyone can call – globally – to speak to a real human being. It also boasts an extensive Help Center, which contains a library of answers to common questions, covering everything from funding your account to trading and KYC verification. Somewhat happily, you’ll find that Kraken leaves little ambiguity about its processes and its policies. 

Kraken also stands out because of its former CEO Jesse Powell, who has been Go to Source to See Full Article
Author: CryptoDaily