British telecom giant O2 announced what could be the first deployment of conversational AI specifically designed to counter telephone fraud in the UK telecommunications sector.

The hero: a clueless grandma who endlessly and frustratingly digresses while idiot scammers attempt to hoodwink her out of money.

The system, dubbed “Daisy,” uses AI models to snare fraudsters in meandering conversations lasting up to 40 minutes, potentially preventing millions in losses across the network’s 24 million mobile customers. The tool operates autonomously around the clock, requiring no human intervention to maintain conversations with suspected scammers.

“Stop calling me dear, you stupid [expletive deleted]!” one exasperated teles-cammer shouted in a video O2 aired to show off its new tool.

“Got it, dear!” the kindly AI grandma replied.

The initiative comes as 67% of British adults report concerns about being targeted by fraudsters, with 22% facing weekly fraud attempts, according to a survey O2 did to over 5,000 Brits.

“The newest member of our fraud-prevention team, Daisy, is turning the tables on scammers—outsmarting and outmaneuvering them at their own cruel game simply by keeping them on the line,”Murray Mackenzie, Director of Frau

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Author: Jose Antonio Lanz

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