Coinbase Support has come under severe scrutiny as users on  X reported restricted access to their accounts. The backlash came after Coinbase claimed that a ‘minor increase’ in restricted accounts was due to prolonged inactivity and FUD (fear, uncertainty, and doubt) concerns.

However, hundreds of users have commented on the post, detailing how their accounts have been frozen for months and even years. Users on X also left a community note, saying Coinbase’s statement is false. 

Coinbase Support Faces Major Scrutiny from Users 

On Monday, December 9, Coinbase support acknowledged a significant rise in account activity, including new and reactivated users. The exchange claimed that it has led to a 2-3x increase in fraudulent attempts.

Coinbase said that the platform’s automated fraud-prevention method restricted some accounts due to a sudden spike in activity after last month’s election.

“We’ve seen a surge of new users and old users re-activating their accounts post-election. Along with this surge, as is typical with surges, we’ve seen a 2-3x increase in fraudulent attempts. This is causing a minor increase in restricted accounts and elevated CX wait times.” Coinbase wrote on X (formerly Twitter). 

However, the crypto community has challenged Coinbase’s narrative. Users appended notes to Coinbase’s posts on X, accusing the company of misleading the public and confirming that account restrictions are widespread.

“This is not FUD.  My coinbase account has been locked for months, basically because I used a VPN once.  Every time I provide what is asked for, something else is needed,” one user named Kyle Brehm replied. 

Many shared experiences of prolonged

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Author: Mohammad Shahid