Phantom, a Solana-based decentralized finance (DeFi) wallet, has issued an urgent update for its iOS app. This follows reports that a bug unexpectedly logged some users out of their accounts.

The glitch prevented several iOS customers from accessing their wallets unless they had backed up their recovery phrases.

Users Locked Out of Their Wallets

“We’re aware that a small number of iOS users are experiencing app resets,” Phantom announced in a November 13 post on X. “If you happen to be among them, you can restore your wallet using your recovery phrase.”

The team behind the wallet confirmed they had released a new iOS update to prevent more people from facing the same issue. They also advised all users to back up their recovery phrases securely and apologized for the situation.

Reports of the issue first emerged on social media earlier in the day, as some iOS users reported being unexpectedly logged out and losing access to their wallets after installing the app’s latest update.

One individual asked Phantom why their application had reset itself overnight and had removed all his wallets. Another noted, “Phantom deleting people’s wallets with the most recent update…Lots of tokens are going to get burned from folks that forgot to back up keys.”

The problem appeared to impact those who hadn’t backed up their seed phrases, an important recovery step in non-custodial wallets like Phantom. Crypto trader ACE cautioned others on X against updating their wallets without first saving their seed phrases.

Because the service operates as a non-custodial wallet, the platform can’t retrieve a u